Help · Bantuan

Got Questions?

Everything you need to know about Aire Stick and Aire Cores.

About the Product · Tentang Produk
What exactly is Aire Stick? Is it a vape?+

No — Aire Stick is NOT a vape. It is a completely natural, electronic-free aromatic wood inhaler. There is no electronic device, no battery, no coil, no liquid, no vapour, and no combustion. You simply breathe through it to enjoy a gentle natural scent from the Aire Core inside. Think of it as the calm, beautiful alternative to picking up a cigarette.

Tidak — Aire Stick BUKAN vape. Ia penyedut aromatik kayu semula jadi bebas elektronik. Tiada peranti elektronik, tiada bateri, tiada gegelung, tiada cecair, tiada wap, tiada pembakaran.

Does Aire Stick contain nicotine?+

Absolutely not. Zero nicotine. The Aire Cores contain natural scents only. Completely safe and legal to carry anywhere — including airports and non-smoking areas.

Sama sekali tidak. Sifar nikotin. Selamat dibawa ke lapangan terbang dan kawasan larangan merokok.

How does the 360° airflow system work?+

The wood body rotates smoothly on the metal base, opening or closing the airflow aperture at the bottom. Twist it tight for a cigarette-like draw, or open it up for a more relaxed breath. What makes it special: the rotation is buttery-smooth, and each position is punctuated by a satisfying click — making it a natural stress-relief fidget in your hands. No tools needed, no electronics, no battery.

Badan kayu berputar dengan lancar di atas tapak logam untuk membuka atau menutup lubang aliran udara di bawah. Setiap putaran terasa lembut dan menghasilkan bunyi klik yang memuaskan — menjadikannya alat pelegaan tekanan semula jadi di tangan anda.

What is the difference between S1 Walnut and S1 Maple?+

Both are the exact same Aire Stick with identical performance and the same 360° airflow system. The only difference is aesthetics. Walnut: dark brown wood grain, matte black hourglass mouthpiece. Maple: light honey wood grain, brushed silver mouthpiece. It is purely a style choice.

Kedua-duanya peranti yang sama dengan prestasi yang sama. Perbezaannya hanya pada kemasan kayu — S1 Walnut gelap, S1 Maple cerah.

Aire Cores · Refil
What are Aire Cores?+

Aire Cores are small white cotton inserts that fit into the bottom opening of your Aire Stick. Each core is made from cotton and infused with edible flavour essential oils derived from vegetable sources — completely food-grade and safe. When you inhale through the Aire Stick, air passes through the core and carries the scent to you.

Aire Cores ialah teras kapas putih kecil yang dimasukkan ke bahagian bawah Aire Stick anda. Setiap teras diperbuat daripada kapas yang direndam dengan minyak pati perisa boleh makan berasaskan sayuran — selamat dan berkualiti makanan.

How long does each Aire Core last?+

Each Aire Core lasts approximately 3–5 days depending on usage frequency. Each refill pack contains 3 Aire Cores, giving you approximately 9–15 days of use per pack.

Setiap Aire Core tahan 3–5 hari. Setiap pek mengandungi 3 Aire Cores — cukup untuk 9–15 hari penggunaan.

How do I replace the Aire Core?+

Simply pull out the old Aire Core from the bottom opening of the device and insert a new one. The process takes a few seconds. You can change flavours as often as you like.

Tarik keluar Aire Core lama dari bahagian bawah dan masukkan yang baru. Hanya mengambil beberapa saat. Tukar perisa sesuka hati.

Orders · Pesanan
How long does delivery take?+

West Malaysia: 2–4 business days. East Malaysia (Sabah & Sarawak): 4–7 business days. All orders are processed within 1–2 business days. Shipping cost is calculated at checkout.

Semenanjung: 2–4 hari bekerja. Sabah & Sarawak: 4–7 hari bekerja. Kos penghantaran dikira semasa checkout.

What if I am not satisfied?+

Contact us at aire.chat@gmail.com within 14 days of receiving your order and we will make it right. Your satisfaction is our priority.

Hubungi kami di aire.chat@gmail.com dalam masa 14 hari selepas menerima pesanan. Kepuasan anda adalah keutamaan kami.

Still have questions?

Masih ada soalan?

aire.chat@gmail.com