Privacy Policy
Last updated: April 2026 · Effective under Malaysia's Personal Data Protection Act 2010 (as amended 2024)
Aire ("we", "our", "us") is committed to protecting your personal data in accordance with the PDPA. This policy explains how we collect, use, and protect your information.
1. Information We Collect
- Name, email, phone, shipping address
- Payment info (via Shopify Payments)
- Browsing behaviour (cookies/analytics)
- Communications via email or contact form
2. How We Use Your Information
- Process and fulfil orders
- Order updates and customer support
- Improve website and products
- Marketing (only if opted in)
- Comply with Malaysian law
3. Data Sharing
We do not sell your data. We share only with trusted service providers (Shopify, shipping carriers, payment processors).
4. Cookies
We use cookies for browsing experience and analytics. You may disable them in browser settings.
5. Your Rights
Under the PDPA, you may access, correct, or withdraw consent. Contact us at aire.chat@gmail.com.
6. Data Retention
We retain data as needed for orders and legal requirements, up to 7 years for transactions.
7. Contact
For privacy queries, contact aire.chat@gmail.com.
Shipping Policy
Last updated: April 2026
Processing Time
Orders processed within 1–2 business days (Mon–Fri, excluding public holidays).
Delivery Estimates
- West Malaysia: 2–4 business days
- East Malaysia: 4–7 business days
- Singapore: Coming soon
Shipping Costs
Calculated at checkout based on location and weight.
Tracking
Tracking number sent via email after dispatch.
Airport Safe
Aire Stick is fully airport-safe — no electronics, no battery, no liquid.
Lost or Delayed Packages
Contact aire.chat@gmail.com and we will investigate with the courier.
Returns & Refunds
Last updated: April 2026
Our Policy
Returns within 14 days of receiving your order.
Eligible for Return
- Aire Stick in unused, original condition
- Damaged or defective items
- Wrong item received
Not Eligible
- Opened Aire Cores packs (hygiene)
- Used or modified items
- Sale items (unless defective)
How to Return
1. Email aire.chat@gmail.com with order number and reason.
2. We respond within 1–2 days.
3. Return shipping borne by customer unless defective.
4. Refund processed within 5–7 business days.
Refund Method
Refunds issued to original payment method.
